Refund & Return Policy

Returned items must comply with our returns policy:

Exchange procedure (Dhaka and Chittagong):
We only offer exchange for shoe size within 24 hours of receiving delivery.
No exchange for bags. No design exchange. No color exchange.
1. In case the size does not fit, you will have to receive the delivery, pay the dues and keep the product with you. Inform us on our page or at 01611034390 within 24 hours of receiving delivery.
2. If you call us, please mention your name, the product name and size.
3. We will send the exchange size.
4. When the delivery man brings the exchange size, you will have to give him the wrong size (intact and in same packaging as we sent it) and take the right size from him. Exchange has a delivery charge of BDT 70 per product in Dhaka and BDT 130 per product in Chittagong.

Please note that used products will not be exchanged under any circumstances. We do not entertain claims of refunds.

 

Delivery charge for Dhaka:
1. Delivery charge for normal delivery (within 48-72 hours) = BDT 80 per product
2. Delivery charge for urgent delivery (within next 24-48 hours) = BDT 100 per product
3. Delivery charge for VIP delivery (within 12-18 hours) = BDT 150 per product.
Please note that all charges are set by the courier service, not by La Mode

 

Delivery charge and conditions:
Cash on delivery all over Bangladesh.
Full payment in advance via bKash for other areas.

Delivery charges in Dhaka are BDT 80 per product, and outside Dhaka are BDT 140 per product.

 

Delivery usually takes 48-168 hours.

Delivery agents are- Aramex, E-courier, Redx, Paperfly and Shundarban courier service. 

All charges are set by the delivery agents.

 

Refund:

Lamode will process your refund according to the following refund types

 

  1. Refund from returns - Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
  2. Refunds from cancelled orders - Refund is automatically triggered once cancelation is successfully processed.
  3. In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.

 

Payment Method

Refund Option

Refund Time

Debit or Credit Card

Debit or Credit Card Payment Reversal

10 working days

Bank Deposit

Bank Details, Routing number, Branch name must be provided correctly.

10 Working Days

MFS

MFS

5 Working Days

 

 

No cancellation on order or refund after order confirmation (custom made):
Once confirmed, the payment must be done. We won’t be able to exchange, refund or accept any cancellation as the product is exclusively made for you.